WINNGOO LIVECHAT GLOBAL PRIVACY POLICY
Last Updated: [19-12-2025]
INTRODUCTION, SCOPE, LEGAL STATUS, AND DEFINITIONS
1. INTRODUCTION AND PURPOSE OF THIS PRIVACY POLICY
1.1 This Privacy Policy (“Policy”) sets out in comprehensive detail how Winngoo Boost Media, its subsidiaries, affiliates, and associated entities (“Winngoo”, “Company”, “we”, “us”, or “our”) collect, receive, access, store, use, disclose, transfer, retain, and otherwise process Personal Data in connection with the Winngoo LiveChat Platform, including all related websites, applications, chat widgets, messaging systems, software tools, dashboards, application programming interfaces (APIs), integrations, analytics features, and support services (collectively, the “Platform” or “Service”).
1.2 This Policy is drafted as a global privacy framework, intended to comply with and address the requirements of multiple data protection and privacy laws worldwide, including but not limited to the EU General Data Protection Regulation (GDPR), UK GDPR, Data Protection Act 2018, California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Brazilian General Data Protection Law (LGPD), and other analogous national and regional privacy regimes.
1.3 This Policy applies to all categories of individuals whose Personal Data is processed by Winngoo through the Platform, including but not limited to Customers, Administrators, Agents, website visitors, End Users engaging in live chat communications, business contacts, and representatives of corporate clients.
1.4 This Policy shall be read in conjunction with the Winngoo LiveChat Terms and Conditions, any applicable Data Processing Addendum (DPA), and any region-specific privacy notices or annexes that may apply depending on the location of the data subject.
2. LEGAL STATUS AND BINDING EFFECT
2.1 This Policy constitutes a legally binding statement of Winngoo’s data protection and privacy practices to the extent required under Applicable Data Protection Laws.
2.2 By accessing, embedding, configuring, interacting with, or otherwise using the Platform, or by communicating with Winngoo through any means, individuals acknowledge that their Personal Data may be processed in accordance with this Policy.
2.3 Where required by Applicable Law, Winngoo shall rely on lawful bases for processing Personal Data, and where consent is required, such consent shall be obtained through appropriate mechanisms implemented by the relevant Customer or by Winngoo, as applicable.
3. TERRITORIAL SCOPE AND EXTRA-TERRITORIAL APPLICATION
3.1 This Policy applies globally, regardless of the geographic location of the User, Customer, or End User, and regardless of where data processing activities occur.
3.2 Without limitation, this Policy applies to:
(a) individuals located in the European Economic Area (EEA) and United Kingdom, pursuant to GDPR and UK GDPR;
(b) individuals located in the United States, pursuant to applicable state privacy laws including CCPA/CPRA;
(c) individuals located in Brazil, pursuant to LGPD;
(d) individuals located in other jurisdictions where Winngoo offers or supports the Platform.
3.3 Where local law requires enhanced protections or disclosures, such requirements shall apply in addition to the provisions of this Policy and shall be detailed in applicable annexes.
4. DEFINITIONS AND INTERPRETATION
4.1 For the purposes of this Policy, the following definitions shall apply unless the context otherwise requires:
(a) “Personal Data” means any information relating to an identified or identifiable natural person, including identifiers, online identifiers, communication content, metadata, and any other information defined as personal data under Applicable Data Protection Laws.
(b) “Processing” means any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, transfer, dissemination, restriction, erasure, or destruction.
(c) “Controller” means the entity that determines the purposes and means of the processing of Personal Data.
(d) “Processor” means the entity that processes Personal Data on behalf of the Controller.
(e) “Customer” means any business or legal entity that uses the Platform to communicate with End Users and determines the purposes of such communication.
(f) “End User” means any individual who interacts with a live chat interface or messaging feature powered by the Platform.
(g) “Applicable Data Protection Laws” means all laws and regulations relating to the protection of Personal Data applicable to the processing activities described in this Policy.
4.2 References to statutory provisions include any amendments, replacements, or re-enactments thereof. Headings are for convenience only and do not affect interpretation.
5. RELATIONSHIP BETWEEN WINNGOO AND CUSTOMERS
5.1 In most cases, Customers act as Data Controllers with respect to Personal Data of End Users collected through the Platform, while Winngoo acts as a Data Processor, processing such Personal Data on documented instructions from the Customer.
5.2 In certain limited circumstances, Winngoo may act as an independent Controller, such as when processing account information, billing data, security logs, or business contact information for its own operational, legal, and compliance purposes.
5.3 The allocation of roles does not affect the obligations of either Party under Applicable Data Protection Laws.
6. PRINCIPLES GOVERNING DATA PROCESSING
6.1 Winngoo adheres to the core data protection principles recognized under global privacy laws, including lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability.
6.2 Personal Data shall be processed only to the extent necessary for legitimate, specified, and lawful purposes as further described in this Policy.
CATEGORIES OF PERSONAL DATA, SOURCES, AND METHODS OF COLLECTION
7. CATEGORIES OF PERSONAL DATA PROCESSED
7.1 Account and Identity Data.
Winngoo may process Personal Data relating to Customers and authorized users of the Platform, including full name, business name, job title, username, account identifiers, contact details, authentication credentials, access permissions, and profile configuration information.
7.2 Contact and Communication Data.
This includes email addresses, telephone numbers, messaging identifiers, chat transcripts, conversation logs, timestamps, interaction histories, attachments, and any information voluntarily disclosed during live chat communications by End Users or Customer representatives.
7.3 Technical and Usage Data.
Winngoo may collect information relating to devices, browsers, operating systems, IP addresses, session identifiers, log files, timestamps, referral URLs, language preferences, and diagnostic data associated with use of the Platform.
7.4 Customer Content.
Customer Content includes any text, files, images, doc
uments, scripts, templates, automated responses, or other materials uploaded, transmitted, or generated through the Platform by or on behalf of the Customer.
7.5 Transactional and Billing Data.
Winngoo may process billing contact details, payment status, subscription history, invoices, tax information, and related financial records. Payment card information is processed through authorized third-party payment processors and is not stored by Winngoo except as required for compliance.
7.6 Support and Feedback Data.
This includes information provided through customer support requests, surveys, issue reports, feedback submissions, and communications with Winngoo personnel.
7.7 Security and Compliance Data.
Winngoo may process audit logs, access records, authentication attempts, security alerts, fraud detection signals, and compliance-related records.
8. SPECIAL CATEGORIES AND SENSITIVE DATA
8.1 Winngoo does not intentionally collect or require Customers to provide special categories of Personal Data, including data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person’s sex life or sexual orientation.
8.2 Customers are solely responsible for ensuring that such data is not transmitted through the Platform unless strictly necessary and lawfully permitted, and that appropriate legal bases, notices, and safeguards are in place.
8.3 Winngoo shall process any inadvertently received sensitive data only to the extent necessary to provide the Service and in accordance with Applicable Data Protection Laws.
9. SOURCES OF PERSONAL DATA
9.1 Personal Data may be collected directly from:
(a) Customers during account creation and configuration;
(b) End Users when interacting with live chat interfaces;
(c) authorized representatives communicating with Winngoo.
9.2 Personal Data may be collected indirectly through:
(a) automated technologies such as cookies, scripts, and APIs;
(b) integrations with third-party platforms configured by the Customer;
(c) publicly available sources where permitted by law.
10. AUTOMATED DATA COLLECTION TECHNOLOGIES
10.1 The Platform uses automated technologies to collect Technical and Usage Data for the purposes of service delivery, performance optimization, security, and analytics.
10.2 Such technologies may include cookies, local storage, web beacons, tags, and similar tools, subject to applicable consent requirements.
10.3 Customers are responsible for implementing appropriate consent mechanisms on their websites where legally required.
11. LIVE CHAT INTERACTION DATA
11.1 When End Users initiate or participate in a live chat session, the Platform may automatically collect chat content, metadata, device information, location approximations based on IP address, and session analytics.
11.2 Chat transcripts may be stored, indexed, and made available to Customers for quality assurance, training, legal compliance, and record-keeping purposes.
12. DATA ACCURACY AND USER RESPONSIBILITY
12.1 Customers are responsible for ensuring that Personal Data submitted to the Platform is accurate, complete, and kept up to date.
12.2 End Users are responsible for the accuracy of information they voluntarily disclose during chat interactions.
PURPOSES OF PROCESSING AND LAWFUL BASES
13. PURPOSES FOR WHICH PERSONAL DATA IS PROCESSED
13.1 Winngoo processes Personal Data strictly for specified, explicit, and legitimate purposes. Such purposes include, without limitation:
(a) provisioning, operating, maintaining, and supporting the LiveChat Platform;
(b) enabling real-time and asynchronous communications between Customers and End Users;
(c) account creation, authentication, access management, and administrative control;
(d) customer onboarding, configuration, customization, and integration of services;
(e) monitoring, securing, and maintaining the integrity and availability of the Platform;
(f) troubleshooting, analytics, diagnostics, and performance optimization;
(g) customer support, technical assistance, and issue resolution;
(h) billing, subscription management, invoicing, taxation, and financial reporting;
(i) compliance with legal obligations, regulatory requirements, and lawful requests;
(j) prevention, detection, and investigation of fraud, abuse, misuse, or security incidents;
(k) internal business operations, audits, record-keeping, and governance;
(l) development, testing, improvement, and enhancement of features and services.
13.2 Personal Data shall not be further processed in a manner incompatible with the purposes described above, except where required or permitted by Applicable Law.
14. LAWFUL BASES FOR PROCESSING (GDPR AND EQUIVALENTS)
14.1 Where Winngoo acts as a Data Controller, it relies on one or more of the following lawful bases under Article 6 of the GDPR or equivalent provisions under other Applicable Data Protection Laws:
(a) Performance of a Contract – where processing is necessary to perform a contract to which the data subject is a party or to take steps at the request of the data subject prior to entering into a contract;
(b) Legal Obligation – where processing is necessary for compliance with a legal obligation to which Winngoo is subject;
(c) Legitimate Interests – where processing is necessary for the legitimate interests pursued by Winngoo or a third party, provided such interests are not overridden by the rights and freedoms of the data subject;
(d) Consent – where the data subject has given freely given, specific, informed, and unambiguous consent, where required by law.
14.2 Where Winngoo acts as a Data Processor on behalf of Customers, Personal Data is processed solely on documented instructions from the Customer, who is responsible for determining the applicable lawful basis.
15. LEGITIMATE INTERESTS ASSESSMENTS
15.1 Winngoo may rely on legitimate interests for certain processing activities, including platform security, fraud prevention, service improvement, and business continuity.
15.2 Prior to relying on legitimate interests, Winngoo conducts internal assessments to
balance its interests against the rights and freedoms of data subjects.
15.3 Data subjects may object to processing based on legitimate interests in accordance with Applicable Law.
16. CONSENT MANAGEMENT
16.1 Where consent is required, it shall be obtained through clear affirmative action and shall be documented.
16.2 Data subjects may withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
16.3 Customers are responsible for implementing consent mechanisms for End Users where legally required.
17. AUTOMATED DECISION-MAKING AND PROFILING
17.1 Winngoo does not engage in automated decision-making that produces legal or similarly significant effects on data subjects, unless expressly stated and lawfully permitted.
17.2 Limited profiling may occur for analytics and service optimization, subject to appropriate safeguards.
DATA SHARING, DISCLOSURES, SUB-PROCESSORS, AND INTERNATIONAL TRANSFERS
18. DISCLOSURE OF PERSONAL DATA
18.1 Winngoo does not sell Personal Data. Personal Data is disclosed only as necessary to operate the Platform, comply with legal obligations, or protect legitimate business interests, and always subject to appropriate contractual and technical safeguards.
18.2 Personal Data may be disclosed to the following categories of recipients:
(a) Customers, who access End User communications and related data through the Platform;
(b) Authorized personnel of Winngoo on a need-to-know basis;
(c) Affiliates and group companies involved in service delivery;
(d) Third-party service providers and vendors acting as sub-processors;
(e) Payment processors, for billing-related processing;
(f) Legal, regulatory, or governmental authorities, where required by law.
19. SUB-PROCESSORS AND THIRD-PARTY SERVICE PROVIDERS
19.1 Winngoo engages third-party sub-processors to assist in providing the Platform, including providers of hosting infrastructure, cloud storage, analytics, monitoring, customer support, and security services.
19.2 All sub-processors are contractually bound by data protection obligations consistent with this Policy and Applicable Data Protection Laws.
19.3 Winngoo maintains appropriate oversight of sub-processors and conducts due diligence prior to engagement.
19.4 An up-to-date list of material sub-processors may be made available upon reasonable request.
20. INTERNATIONAL DATA TRANSFERS
20.1 Due to the global nature of the Platform, Personal Data may be transferred to, stored in, or accessed from countries other than the data subject’s country of residence.
20.2 Where Personal Data originating from the EEA or United Kingdom is transferred to countries not recognized as providing an adequate level of data protection, Winngoo implements appropriate safeguards, including:
(a) European Commission Standard Contractual Clauses (SCCs);
(b) UK International Data Transfer Addendum;
(c) additional technical and organizational measures where necessary.
20.3 Transfers are conducted in accordance with Applicable Data Protection Laws and regulatory guidance.
21. GOVERNMENT AND LAW ENFORCEMENT REQUESTS
21.1 Winngoo may disclose Personal Data where required to do so by law, court order, or binding request from a competent governmental authority.
21.2 Where legally permissible, Winngoo shall notify the affected Customer or data subject prior to disclosure.
21.3 Winngoo assesses the legality and proportionality of requests and challenges unlawful or overly broad demands where appropriate.
22. BUSINESS TRANSFERS
22.1 In the event of a merger, acquisition, reorganization, insolvency, or sale of assets, Personal Data may be transferred as part of the transaction, subject to continued protection consistent with this Policy.
23. NO THIRD-PARTY MARKETING USE
23.1 Winngoo does not permit sub-processors or third parties to use Personal Data for their own independent marketing or commercial purposes.
DATA RETENTION, STORAGE LIMITATION, AND DELETION
24. DATA RETENTION PRINCIPLES
24.1 Winngoo retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, as described in this Policy, unless a longer retention period is required or permitted by Applicable Law.
24.2 Retention periods are determined based on the nature of the data, the purposes of processing, contractual requirements, legal obligations, dispute resolution needs, and legitimate business interests.
24.3 Personal Data shall be reviewed periodically to assess ongoing necessity and relevance.
25. RETENTION OF LIVE CHAT DATA
25.1 Chat transcripts, interaction logs, and related metadata are retained in accordance with Customer configurations and instructions, subject to minimum retention requirements necessary for service delivery and security.
25.2 Customers may configure retention periods for chat records through administrative controls, where available.
25.3 Upon termination or expiration of the Customer’s account, chat data shall be retained for a limited period to allow data retrieval, unless earlier deletion is requested and legally permissible.
26. ACCOUNT AND BILLING DATA RETENTION
26.1 Account-related data shall be retained for the duration of the contractual relationship and for a reasonable period thereafter for legal, accounting, and compliance purposes.
26.2 Financial and billing records may be retained for the periods required under applicable tax and financial laws.
27. BACKUPS AND ARCHIVAL SYSTEMS
27.1 Personal Data may be stored in encrypted backups and archival systems for disaster recovery and business continuity purposes.
27.2 Data stored in backups is subject to strict access controls and is deleted in accordance with established retention schedules.
28. DATA DELETION AND ANONYMIZATION
28.1 Upon expiration of applicable retention periods, Personal Data shall be securely deleted, anonymized, or irreversibly de-identified, unless retention is required by law.
28.2 Deletion processes are designed to prevent unauthorized recovery or reconstruction of data.
29. CUSTOMER-INITIATED DELETION REQUESTS
29.1 Customers may request deletion of Personal Data processed on their behalf, subject to verification and legal constraints.
29.2 Winngoo shall comply with such requests within reasonable timeframes, unless retention is required by Applicable Law or for legitimate business purposes.
30. LEGAL HOLDS
30.1 Where Personal Data is subject to a legal hold, investigation, or regulatory requirement, deletion shall be suspended until the hold is lifted.
DATA SECURITY, TECHNICAL & ORGANIZATIONAL MEASURES, AND INCIDENT RESPONSE
31. INFORMATION SECURITY GOVERNANCE
31.1 Winngoo implements and maintains a comprehensive information security program designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.
31.2 The information security program is aligned with generally accepted industry standards and incorporates administrative, technical, and physical safeguards appropriate to the nature, scope, context, and purposes of processing.
31.3 Access to Personal Data is restricted to authorized personnel who require such access to perform their job functions and who are subject to confidentiality obligations.
32. TECHNICAL SECURITY MEASURES
32.1 Technical safeguards implemented by Winngoo may include, without limitation:
(a) encryption of data in transit using industry-standard cryptographic protocols;
(b) encryption of data at rest where appropriate;
(c) secure key management practices;
(d) network security controls, including firewalls and intrusion detection mechanisms;
(e) logical access controls, authentication, and role-based permissions;
(f) logging, monitoring, and audit trails for system activity.
32.2 Security measures are reviewed and updated periodically to address evolving risks and threats.
33. ORGANIZATIONAL AND ADMINISTRATIVE MEASURES
33.1 Winngoo maintains internal policies and procedures addressing data protection, information security, access management, and incident response.
33.2 Personnel with access to Personal Data receive appropriate training on data protection obligations, confidentiality, and security best practices.
33.3 Winngoo conducts risk assessments and implements mitigation measures proportionate to identified risks.
34. PHYSICAL SECURITY CONTROLS
34.1 Physical access to facilities and infrastructure used to process Personal Data is restricted through appropriate security controls.
34.2 Data centers and hosting environments are operated by reputable providers subject to security certifications and contractual safeguards.
35. DATA BREACH AND SECURITY INCIDENT MANAGEMENT
35.1 Winngoo maintains documented procedures for identifying, responding to, and managing Personal Data breaches and security incidents.
35.2 Upon becoming aware of a Personal Data breach, Winngoo shall promptly assess the nature and scope of the incident, take steps to contain and remediate the breach, and document relevant facts and corrective actions
36. BREACH NOTIFICATION
36.1 Where Winngoo acts as a Data Processor, it shall notify the affected Customer without undue delay after becoming aware of a Personal Data breach, providing information reasonably necessary for the Customer to comply with its legal obligations.
36.2 Where Winngoo acts as a Data Controller, it shall notify relevant supervisory authorities and affected data subjects where required by Applicable Data Protection Laws.
36.3 Notifications shall include, to the extent known, the nature of the breach, categories of data affected, potential consequences, and measures taken or proposed to address the breach.
37. BUSINESS CONTINUITY AND DISASTER RECOVERY
37.1 Winngoo maintains business continuity and disaster recovery plans designed to ensure availability and resilience of processing systems.
37.2 Such plans are periodically tested and updated.
38. SECURITY LIMITATIONS
38.1 While Winngoo implements robust security measures, no system can be guaranteed to be completely secure. Data subjects acknowledge that transmission of data over the internet involves inherent risks.
DATA SUBJECT RIGHTS AND REQUEST HANDLING
39. OVERVIEW OF DATA SUBJECT RIGHTS
39.1 Depending on the jurisdiction, individuals whose Personal Data is processed by Winngoo may have certain rights under Applicable Data Protection Laws, including rights to access, correction, deletion, restriction, portability, objection, and related protections.
39.2 The exercise of such rights is subject to verification of identity and applicable legal limitations.
40. RIGHT OF ACCESS
40.1 Data subjects have the right to request confirmation as to whether their Personal Data is being processed and to obtain access to such data.
40.2 Access requests shall be responded to within the timeframes required by Applicable Law.
41. RIGHT TO RECTIFICATION
41.1 Data subjects may request correction of inaccurate or incomplete Personal Data.
41.2 Winngoo shall take reasonable steps to ensure accuracy where acting as Controller or assist Customers where acting as Processor.
42. RIGHT TO ERASURE (RIGHT TO BE FORGOTTEN)
42.1 Data subjects may request deletion of Personal Data where permitted by Applicable Law.
42.2 Deletion requests are subject to legal obligations, legitimate interests, and retention requirements.
43. RIGHT TO RESTRICTION OF PROCESSING
43.1 Data subjects may request restriction of processing under certain circumstances, including disputes regarding accuracy or lawfulness.
44. RIGHT TO DATA PORTABILITY
44.1 Where applicable, data subjects may request a copy of their Personal Data in a structured, commonly used, and machine-readable format.
45. RIGHT TO OBJECT
45.1 Data subjects may object to processing based on legitimate interests or direct marketing where applicable.
45.2 Objections shall be assessed and honored unless compelling legitimate grounds exist.
46. RIGHTS RELATING TO AUTOMATED DECISION-MAKING
46.1 Data subjects have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects, subject to legal exceptions.
47. CCPA / CPRA SPECIFIC RIGHTS
47.1 Residents of certain U.S. states may have additional rights, including rights to know, delete, correct, and opt out of certain processing activities.
47.2 Winngoo does not discriminate against individuals for exercising privacy rights.
48. EXERCISING DATA SUBJECT RIGHTS
48.1 Requests may be submitted through designated contact channels provided by Winngoo.
48.2 Identity verification may be required prior to fulfilling requests.
48.3 Winngoo may extend response timelines where permitted by law and shall notify the data subject accordingly.
CHILDREN’S DATA AND AGE RESTRICTIONS
49. AGE LIMITATIONS
49.1 The Platform is not directed to, nor intended for use by, individuals under the age of sixteen (16), or such higher age as required by Applicable Law in the relevant jurisdiction.
49.2 Winngoo does not knowingly collect Personal Data from children without appropriate parental or guardian consent where required by law.
50. PARENTAL CONSENT
50.1 Where Applicable Law requires parental or guardian consent for the processing of Personal Data of a child, such consent must be obtained by the relevant Customer prior to any data collection.
50.2 Customers are responsible for implementing age verification and consent mechanisms in connection with their use of the Platform.
51. INADVERTENT COLLECTION OF CHILDREN’S DATA
51.1 If Winngoo becomes aware that it has inadvertently collected Personal Data from a child without valid consent, it shall take reasonable steps to delete such data.
52. EDUCATIONAL AND SPECIAL CONTEXTS
52.1 Use of the Platform in educational or child-directed contexts requires explicit contractual arrangements and enhanced safeguards.
COOKIES, TRACKING TECHNOLOGIES, AND ONLINE IDENTIFIERS
53. USE OF COOKIES AND SIMILAR TECHNOLOGIES
53.1 The Platform uses cookies, pixels, local storage, SDKs, and similar tracking technologies (“Cookies”) to enable core functionality, maintain sessions, improve performance, enhance security, and analyze usage.
53.2 Cookies may be placed by Winngoo or by third-party service providers acting on Winngoo’s behalf.
54. TYPES OF COOKIES USED
54.1 Strictly Necessary Cookies
These cookies are required for essential Platform functions, including authentication, session management, load balancing, and security.
54.2 Functional Cookies
Functional cookies enable customization, language preferences, and user experience enhancements.
54.3 Analytics Cookies
Analytics cookies collect aggregated usage data to understand Platform performance and improve services.
54.4 Security Cookies
Security cookies are used to detect fraudulent activity and protect the integrity of the Platform.
55. COOKIE CONSENT AND MANAGEMENT
55.1 Where required by Applicable Law, consent for non-essential Cookies shall be obtained prior to placement.
55.2 Customers are responsible for implementing cookie consent mechanisms on websites where the Platform is embedded.
55.3 Users may manage or disable Cookies through browser settings, subject to potential impact on functionality.
56. DO NOT TRACK AND GLOBAL PRIVACY CONTROL
56.1 The Platform responds to legally recognized privacy signals where required by Applicable Law.
57. ONLINE IDENTIFIERS AND METADATA
57.1 Online identifiers such as IP addresses, device identifiers, and session IDs may be processed for security, analytics, and service delivery purposes.
POLICY UPDATES, CONTACT INFORMATION, COMPLAINTS, AND FINAL PROVISIONS
58. CHANGES TO THIS PRIVACY POLICY
58.1 Winngoo reserves the right to amend or update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, operational practices, or the features of the Platform.
58.2 Where required by Applicable Data Protection Laws, Winngoo shall provide advance notice of material changes and obtain consent where necessary.
58.3 The “Last Updated” date at the beginning of this Policy indicates when it was most recently revised.
59. DATA PROTECTION OFFICER AND CONTACT DETAILS
59.1 Winngoo has designated appropriate personnel to oversee compliance with data protection obligations.
59.2 Data subjects may contact Winngoo regarding this Privacy Policy or the processing of Personal Data by submitting inquiries through officially published contact channels.
60. COMPLAINTS AND SUPERVISORY AUTHORITIES
60.1 Data subjects have the right to lodge a complaint with a competent data protection authority in their jurisdiction if they believe their Personal Data has been processed unlawfully.
60.2 Where required by law, Winngoo shall cooperate with supervisory authorities and regulators.
61. RELATIONSHIP WITH OTHER DOCUMENTS
61.1 This Privacy Policy shall be read together with the Winngoo LiveChat Terms and Conditions and any applicable Data Processing Addendum.
62. GOVERNING LAW AND JURISDICTION
62.1 This Privacy Policy shall be governed by and construed in accordance with the laws applicable to Winngoo, subject to mandatory local data protection laws.
63. EFFECTIVE DATE AND ACCEPTANCE
63.1 This Privacy Policy is effective as of the “Last Updated” date indicated above.
63.2 Continued use of the Platform constitutes acknowledgment of this Privacy Policy.
